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At Greenside Minerals we want all our customers to be completely satisfied with their purchase. We hope you'll buy again and perhaps even tell your friends about us
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After placing an order with us you can cancel it at any time prior to the beginning of the dispatch process. No charge will be made and any monies already paid will be refunded. Orders can be cancelled via the 'My Account' page. An order cannot be cancelled after it has been dispatched
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Any item bought from Greenside Minerals may be returned without giving a reason provided you inform us of your intention within 7 working days of receipt. We would ask you to tell us why you are returning your purchase so that we can improve the service we offer
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If an item is returned because you are not satisified that we accurately described it on our website, we will refund the entire purchase price of that item
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If the item was damaged in transit prior to receipt you should contact us within 24 hours so that we might make a claim under our insurance policy. All items shipped by Greenside Minerals are insured for a sum not less than the purchase price
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Any item returned to us, for whatever reason, must be correctly packaged. It must also be insured for the full purchase price. Please include proof of the cost of returning the item. Return shipping costs will be refunded if the items were damaged or incorrectly described. Items must be returned to:
5a Alefe Way
Sittingbourne
Kent
ME9 8TX
United Kingdom
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If you require any additional information please contact us.
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